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Microsoft Collaboration Communications Systems Engineer Sample Questions (Q67-Q72):

NEW QUESTION # 67
Your company is migrating from a legacy PBX system to Microsoft Teams.
The phone number range is +1-423-555-1xxx. The PBX system uses four-digit dialing internally. Extensions are the last four digits of the number.
You need to ensure that you can use four-digit dialing for your numbers in Teams. The solution must minimize administrative effort. How should you configure the normalization rule? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

Answer:

Explanation:


NEW QUESTION # 68
You have a Microsoft Teams Phone deployment.
You need to configure voice routing for Direct Routing. The solution must only allow calling within the United States and Canada for a user named user1 contosoxom.
Which four actions should you perform in sequence to minimize user call disruption? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
NOTE: More than one order of answer choices is correct. You will receive credit for any of the correct orders you select.

Answer:

Explanation:


NEW QUESTION # 69
Drag and Drop Question
Your company has an on-premises deployment of Microsoft Skype for Business Server 2015 with CU8 that Is configured for hybrid connectivity.
You are migrating to Microsoft Teams Phone. A Direct Routing trunk is used for PSTN connectivity.
The company requires that phone number assortments be performed in Active Directory.
You plan to create a call queue that will service users both on-premises and in the cloud.
You need to create and assign a resource account for the call queue. The call queue must be able to teach users regardless of which platform they are on.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Answer:

Explanation:


NEW QUESTION # 70
Hotspot Question
You have a Microsoft Teams Phone deployment.
You need to recommend a Teams integration solution that meets the following requirements:
- Announces the queue position of waiting callers
- Integrates Teams Graph APIs and Cloud Communications APIs for Teams
without Direct Routing
- Enables supervisors to use listen and barge features on live calls
made or received by Teams agents
Which integration solution and type of integration should you recommend? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Explanation:
Box 1: Teams contact center
What is contact center integration for Microsoft Teams?
Microsoft Teams supports customer interaction work streams by acting as the hub for internal and external customer connection across its modes of communication including chat, video meetings, and calling. For some organizations, Microsoft Teams' cloud voice capabilities, including auto attendant and call queues, meet their needs.
For organizations that want solutions with business tools and workflows to drive the customer journey, contact center integration for Microsoft Teams allows Contact Center as a Service (CCaaS) solution providers to integrate their solutions into Teams Box 2: Extend model As a contact center solution provider, there are three models to choose from to integrate your connected contact center solution into Teams:
If you want to use certified SBCs and Direct Routing to connect a contact center solution to Teams, see the Connect model.
*-> If you want to use Azure bots and the Microsoft Graph Communication APIs to enable solution providers to create Teams apps, see the Extend model.
If you want to use an SDK that enables solution providers to imbed native Teams experiences in their App, see the Power model. Power solutions will be possible when the SDK is available.
Coming soon.
Reference:
https://learn.microsoft.com/en-us/microsoftteams/teams-contact-center


NEW QUESTION # 71
You have a Microsoft Teams Phone deployment.
You create a call queue named CQ Marketing.
The General info settings are configured as shown in the CQ Marketing exhibit. (Click the CQ Marketing lab.)

The Call answering settings are configured as shown in the Call answering exhibit. (Click the Call answering tab.)

The Agent selection settings are configured as shown in the Agent selection exhibit (Click the Agent selection tab.)

For each of the following statements, select Yes if the statement is true. Otherwise, select No.

Answer:

Explanation:


NEW QUESTION # 72
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